Are Anelia Atelier pieces handmade?
Yes. Each Anelia Atelier piece is assembled by hand with attention to balance, detail, and finish. Because natural stones and many components have their own character, subtle variations in color, pattern, or arrangement may occur.
What materials are used?
Our designs may include crystal beads, natural stones, jewelry-grade stainless steel and brass, along with 18K gold-plated and rhodium-plated finishes. Materials vary by design, so please check the product page for the exact composition of the piece you are considering.
How should I care for my jewelry?
Keep your jewelry dry and remove it before showering, swimming, or exercising. Avoid direct contact with perfume, lotion, and household products. Store pieces separately when possible and wipe them gently with a soft, dry cloth after wear.
How do I choose the right fit?
Measurements and available sizes are listed on each product page. For help comparing necklace and choker lengths, visit our Fit Guide.
How much does shipping cost, and when will my order arrive?
Shipping cost is calculated at checkout based on your destination and the items in your order. Delivery times vary by location. Once your order ships, you will receive a confirmation email with the available tracking information.
How can I track my order?
Use the tracking link in your shipping confirmation email or visit Track Your Order and enter your order details.
What is your return policy?
Return requests must be made within 14 days of receiving your item. Items must be unworn or unused, in their original condition and packaging, and accompanied by proof of purchase. Returns require approval before they are sent back, and customers are responsible for return shipping. Review the complete Return and Refund Policy before starting a return.
Do you offer exchanges, and what if my order is damaged?
The fastest way to receive a different item is to return the original item according to our policy and place a new order after the return is accepted. If an item arrives defective, damaged, or incorrect, please contact us as soon as possible so we can review the issue.
How can I contact Anelia Atelier?
Send us a message through our Contact page or email aneliaatelier.shop@gmail.com. Please include your order number when asking about an existing order.